Grand Hotel Casino

By Lars Wahlström - Updated November 16, 2023

Reading time: 11 minutes

Grand Hotel Casino is a popular online casino that offers an extensive collection of games, including slots, table games, and video poker. The casino is available in New Zealand and is known for its generous bonuses and promotions.

This article will provide a comprehensive review of Grand Hotel Casino in New Zealand, including its history, user interface, customer service, payment methods, security, and fairness.

Grand Hotel Casino New Zealand Grand Hotel Casino was established in 2001 and is owned by Technology Services Trading Ltd. The Malta Gaming Authority licenses the casino and is a member of the Casino Rewards Group. Grand Hotel Casino is powered by Microgaming, one of the leading software providers in the online gaming industry. The casino is available in multiple languages, including English, German, and French, and accepts several currencies, including USD, EUR, and CAD.

Our experience of Grand Hotel Casino

Pros and cons: Our review of Grand Hotel Casino found several pros and cons. On the positive side, the casino offers a wide range of games, including progressive jackpots, and provides excellent customer service.

However, we also found that the website's design could be improved, and the withdrawal process could be faster.

Overall, we believe that Grand Hotel Casino is an excellent option for New Zealand players looking for a reliable and trustworthy online casino.

• Grand Hotel Casino is a popular online casino in New Zealand that offers a wide range of games and generous bonuses and promotions.
• The casino is licensed by the Malta Gaming Authority and is powered by Microgaming, one of the leading software providers in the online gaming industry.
• While Grand Hotel Casino provides excellent customer service and a wide range of games, the website's design could be improved, and the withdrawal process could be faster.

Player Bonuses and Promotions

Grand Hotel Casino offers a range of bonuses and promotions to its players. Here are some of the most notable ones:

Welcome bonus

New players at Grand Hotel Casino are eligible for a welcome bonus of up to $5,560. This bonus is spread over the first four deposits and requires a minimum deposit of $10. The bonus is subject to a 30x wagering requirement before any winnings can be withdrawn.

How to claim your bonus

Players must register an account with Grand Hotel Casino to claim the welcome bonus and make their first deposit. The bonus amount will be automatically credited to the player's account.

Free spins

Grand Hotel Casino occasionally offers free spins on selected slot games. These free spins are usually part of a promotion and may require a bonus code to be entered during the deposit process.

Reload bonuses

In addition to the welcome bonus, Grand Hotel Casino offers reload bonuses to its players. These bonuses are usually offered weekly or monthly and can be claimed by making a deposit during the specified promotion period.

Promo and bonus codes

Grand Hotel Casino occasionally offers bonus codes that can be redeemed for extra bonuses or free spins. These codes are usually emailed to players or found on the casino's promotions page.

Loyalty Program

Grand Hotel Casino has a loyalty program called Casino Rewards VIP. Players earn loyalty points for every wager they make, which can be redeemed for bonus credits. The loyalty program has several tiers, each offering increasingly generous rewards.

Overall, Grand Hotel Casino offers a range of bonuses and promotions that can help players maximize their winnings. However, players should always read the terms and conditions of each promotion carefully to ensure they understand the wagering requirements and other restrictions.

Software Providers

Grand Hotel Casino offers a wide range of online casino games from some of the best software providers in the industry. The casino's software providers are known for their high-quality games, user-friendly interfaces, and innovative features. Here are some of the software providers that power Grand Hotel Casino:

• Microgaming: Microgaming is one of the biggest names in the online casino industry and is known for its vast selection of games. Grand Hotel Casino features a variety of Microgaming titles, including popular pokies like Mega Moolah and Immortal Romance.
• Evolution Gaming: Evolution Gaming is a leading provider of live dealer games, and Grand Hotel Casino offers a variety of live dealer games from this provider. Players can enjoy live blackjack, roulette, baccarat, and more.
• NetEnt: NetEnt is a popular software provider known for its high-quality pokies and innovative features. Grand Hotel Casino offers a selection of NetEnt titles, including Gonzo's Quest and Starburst.
• Playtech: Playtech is a well-known software provider that offers a variety of online casino games, including pokies, table games, and live dealer games. Grand Hotel Casino features a selection of Playtech titles, including Age of the Gods and Gladiator.
• NextGen Gaming: NextGen Gaming is a software provider that offers a variety of pokies with unique themes and features. Grand Hotel Casino offers a selection of NextGen Gaming titles, including Foxin' Wins and Medusa.

Overall, Grand Hotel Casino's software providers are some of the best in the industry, offering players a range of high-quality games with innovative features and user-friendly interfaces.

Casino Games Overview

Grand Hotel Casino in New Zealand offers its players a vast selection of casino games. Here is an overview of the different types of games available at the casino:

Slot Games

Grand Hotel Casino offers a wide array of online pokies from Microgaming, one of the most popular game providers in the industry. Players can choose from classic 3-reel slots, modern 5-reel video slots, and progressive jackpot slots. Some of the most popular slot games at Grand Hotel Casino include Mega Moolah, Immortal Romance, and Thunderstruck II.

Table Games

Grand Hotel Casino offers a variety of table games for players who prefer classic casino games. These include different variations of blackjack, roulette, baccarat, and craps. The casino offers other popular table games such as Caribbean Stud Poker, Three Card Poker, and Casino War.

Live Casino Games

Grand Hotel Casino offers live casino games for players who want to experience the thrill of playing in a real casino from their homes. These games are hosted by professional dealers and streamed in high definition to players' devices. The live casino games available at Grand Hotel Casino include live blackjack, live roulette, and live baccarat.

Video Poker

Grand Hotel Casino has a great selection of video poker games for players who enjoy this. The casino offers different video poker variations, including Jacks or Better, Deuces Wild, and Aces and Faces. Players can choose to play single-hand or multi-hand versions of these games.

Mobile Gaming Experience

Grand Hotel Casino offers a great mobile gaming experience for players who prefer to play on their mobile devices. The mobile casino is compatible with both iOS and Android devices and offers a selection of the most popular games at the casino. Players can access the mobile casino directly from their mobile browser or by downloading the casino app. The mobile casino is user-friendly and offers a seamless gaming experience.

User Interface and Website Design

Grand Hotel Casino has a user-friendly and visually appealing website design. The website's colour scheme is predominantly black and gold, with a sleek and modern look. The website's layout is intuitive, with the main navigation menu at the top of the page, making it easy for users to find their way around.

The website's homepage features a slider with the latest promotions and games and quick links to the most popular games. Additionally, the website has a search bar that allows users to find their favourite games quickly.

How to sign up and log in

Signing up for an account at Grand Hotel Casino is a simple process. Users can click on the “Sign-up” button at the website's top right corner. They will then be prompted to fill in their details, such as name, email, and address, and choose a username and password.

Once the registration process is complete, users can log in to their account by clicking on the “Log in” button at the website's top right corner. They will be prompted to enter their username and password to access their account.

Overall, Grand Hotel Casino's website design and user interface are well-designed, making it easy for users to navigate and find what they want. The sign-up and login processes are straightforward, making it easy for users to create an account and play their favourite games.

Customer Service

Grand Hotel Casino prides itself on providing excellent customer service to its players. They have a dedicated support team available 24/7 to assist with any queries or concerns.

Contact Methods

Players can contact the support team through various methods, including live chat, email, and phone. The live chat option is the quickest and most convenient way to contact a support representative. Players can also email their queries to the support team, and they will receive a response within 24 hours. Players can call the support team on the toll-free number provided on the website for urgent matters.

Response Time

Grand Hotel Casino's support team is known for their quick response time. The live chat option usually connects players to a representative within a minute, and email queries are answered within 24 hours. The phone support option is also quick, with players usually getting connected to a representative within a few minutes.

Overall, Grand Hotel Casino's customer service is reliable and efficient, providing players with the support they need when they need it.

Payment Methods

Grand Hotel Casino offers a variety of payment methods for both depositing funds and withdrawing winnings.

Deposit Options

Players can fund their accounts using several methods, including credit and debit cards, e-wallets, and bank transfers. The minimum deposit amount is $20, and the maximum deposit amount varies depending on the chosen payment method. The following deposit options are available:

• Visa
• Mastercard
• Neteller
• Skrill
• Paysafecard
• PayPal
• Trustly
• Bank Transfer

Deposits are processed instantly, except bank transfers, which may take up to 5 business days to clear.

Withdrawal Options

When it comes to withdrawing winnings, players have several options. The minimum withdrawal amount is $50, and the maximum withdrawal amount varies depending on the chosen payment method. The following withdrawal options are available:

• Visa
• Mastercard
• Neteller
• Skrill
• PayPal
• Trustly
• Bank Transfer

Withdrawals are processed within 24 hours, but it may take up to 5 business days for the funds to appear in the player's account, depending on the chosen payment method.

It is important to note that some payment methods may not be available in certain countries, and additional fees may apply for certain transactions. Players should check the casino's terms and conditions for more information on payment methods and fees.

Security and Fairness

Grand Hotel Casino prioritizes the security and fairness of its players. Here are some sub-sections that discuss the casino's efforts in ensuring the safety and fairness of its operations.

Ownership and Licensing

Grand Hotel Casino is owned and operated by Technology Services Trading Ltd, part of the Casino Rewards Group. The Casino Rewards Group is a well-known and respected online gaming operator with over 20 years of experience. Grand Hotel Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission, two of the industry's most reputable regulatory bodies.

Is it a scam or a legit casino?

Grand Hotel Casino is a legitimate online casino operating since 2001. The casino is licensed and regulated by two of the most respected regulatory bodies in the industry, and eCOGRA regularly audits its games. This independent testing agency ensures fair gaming practices. The casino also uses the Microsoft SSL4 protocol to protect all customer data, ensuring that players enjoy their gaming experience with peace of mind.

Responsible Gaming

Grand Hotel Casino takes responsible gaming seriously and has implemented several measures to help players control their gaming habits. Players can set deposit limits, take a break from gaming, or exclude from the casino altogether. The casino also provides links to several organizations that can help players who are struggling with problem gambling, such as Gamblers Anonymous and GamCare.

In summary, Grand Hotel Casino is a reputable and trustworthy online casino that prioritizes the security and fairness of its players. The casino is licensed and regulated by two of the most respected regulatory bodies in the industry and has implemented several measures to promote responsible gaming.

Conclusion

In conclusion, Grand Hotel Casino is a reliable and user-focused online casino that caters to a wide range of casino enthusiasts in New Zealand. With its extensive game selection, partnership with Microgaming, and sleek website design, players can expect a high-quality gaming experience.

The casino's safety and security are undeniably satisfactory, as evidenced by its UKGC licence and eCOGRA certification. Additionally, their customer support team is available 24/7 via live chat, phone, and email to assist with any inquiries or issues.

New Zealand players will also appreciate the generous welcome offer of up to $5560, which can be used to play any of the 500+ casino games available on the platform. The casino also offers a variety of payment options for convenient and secure deposits and withdrawals.

While there have been some player complaints, the casino has taken steps to address and resolve these issues. Grand Hotel Casino is a solid choice for New Zealand players seeking a reputable and enjoyable online casino experience.

Frequently Asked Questions