Merkur Casino

By Lars Wahlström - Updated July 4, 2023

Reading time: 12 minutes

Merkur Casino, whose parent firm is Casino Merkur Spielothek Gmbh, is one of the best online casinos for New Zealand punters. The slots casino is licensed and approved by the Gibraltar Gambling Commission under license 140. The live casino that the Paul Gauselmann Group owns was launched in 2021 and has become one of the most reputable in the industry. Merkur Casino is one of the many products from this company.

Eyas Gaming Limited, based in Malta, manages and operates this website that brings you amazing live casino games. This live casino uses iGaming technology, making it easy for players to access their favourite slot games on their mobile devices. New Zealand customers can wager and have fun by registering with Merkur Casino.

Notably, this site is a brainchild of the famous land-based and award-winning Merkur Casino. As you will discover in this review, the live casino is proud of its security features, plenty of live casino games, player confidentiality, bonus variety, free spins, and many more. This review explains everything you should know about Merkur Casino to help you understand why you need to choose it.

Merkur Casino Bonus

When you first register your account with this casino, you get a welcome bonus for your first deposit. That is to say, the casino awards newly registered players a 100% welcome bonus on the first deposit of $10 and $500. Notably, you can deposit $20, play with $40, and get 50 free spins on your favorite slot game.

💗 Deposit Bonus	100% up match up to $500 plus 50 Free Spins
💗 Validity	7 days
💗 Wagering Requirement	70X
💗 Minimum Deposit	$10

The welcome package and bonus come with some wagering requirements of 50X. This may sound harsh, given that other casinos in New Zealand would give as low as 35X for new players. In most casinos, game types contribute to the wagering requirement.

However, Merkur Casino has a list of games that contribute 100%. That means playing a game, not on their list doesn’t contribute to the wagering requirement.

Ideally, slots are the most basic game you can wager on with the welcome bonus. Players must also meet the wagering requirement in 7 days. There are full details on the wagering requirements when you visit the sportsbook website.

The welcome bonus at Merkur gaming is attractive to players that want to trade. However, the wagering requirements are strict but still reasonable. For players that want to wager and win big cash, the wagering requirement is a better reward to boost their bankroll. With this kind of welcome package, you can have fun as a punter.

Free Spins

When you deposit $20, the operator awards you 50 free spins on pre-selected Merkur slots games. Most, importantly, you can only wager on the Eye of Horus slot game with the free spins.

How to Claim Your Bonus at Merkur Casino

Merkur Casino offers new players a welcome bonus. Here are the steps to claim your bonus at the casino:

1. Visit the official Merkur Casino website;
2. Register an account;
3. Make your first deposit not less than $10;
4. Opt-in and stake on the Divine Links;
5. The bonus is credited to your account when the promotion period ends.

Other Bonuses and Promotions

Certainly, apart from the welcome bonus the casino offers New Zealand players, other online promotions are also available at the casino. One of the offers is that when you make a first deposit of $10, you get a wagering stake of $50 to play a specific slot game.

The casino has cashback offers for players. This is a popular type of incentive for most online casino enthusiasts. Merkur Casino can pay players in cash or real money, and this bonus has no wagering requirements. In the cashback offer, the casino pays a percentage of your net losses into your account in cash for some time.

Above all, we advise that you keep checking the “Promotions” tab at the casino’s betting site for any new developments. There is always a fresh no-deposit incentive in the Slots Calendar section that you can enjoy as soon as it’s available.

How to Sign Up and Log In with Merkur Casino

If you want to register an account, follow the steps below:

1. First, visit the official Merkur Casino Website;
2. Second, proceed to the “Register” tab;
3. Next, enter your email in the provided box;
4. Also, set a strong password you will use to log in;
5. In the subsequent spaces, enter your first name, surname, and date of birth, and click next;
6. Enter your physical address and mobile phone number;
7. Select how you would like Merkur Casino to contact you – email, phone, SMS, text, or post;
8. Accept the terms and conditions;
9. Click on “Register”;
10. You have successfully registered with Merkur Casino.

Additionally, it is a general requirement that you only provide correct and accurate information whenever you sign up. Therefore, when you enter incorrect information while registering at the casino for business, you can contact customer care to remove the errors. This should also apply if you have changed your surname and email address.

Merkur Casino will suspend your account if they suspect you opened a duplicate account when registering. The casino will suspend the duplicate account until you contact the customer care agents for clarification. To access the account you provide enough supporting documents to show that the account is not duplicated.

When verifying an account at the casino, you will need documents such as a non-New Zealand driving licence, utility bills issued within 90 days, a passport, bank statements, and other forms of identification.

You may also want to know how to de-register your Merkur Casino account. Subsequently, you can do this by contacting the customer care team via live chat or email. If you have some funds in the account, they will remit to you on closure. Also, note that the terms and conditions allow the casino to withhold payment and reserve the right to assess administration fees reflecting the actual payment processing cost.

Games at Merkur Casino

Merkur Casino is the place you want to be if you’re looking for a casino that offers you a slot collection. This casino seems to have specialized slots, which makes it exceptional in the New Zealand gambling industry.

Meanwhile, you get some of the latest slot innovations from top live dealers, a mix of classic slots. The game selection in the live casino keeps growing weekly. You can now access over 400 latest and most popular live casino games at the casino.

Slots

The slots games at Merkur Casino are the most popular amongst New Zealand players. Also, slots are the most played casino games in the UK, which is why the casino focuses on providing the best experience for slot lovers. 

The casino offers a wide range of slots casino games players can choose from, and they narrow down to selection by the game developer. You can use an A-Z tab to search for your favourite slot game by the developer.

If you’re registering as a new player or beginner, you can enjoy playing the free version of your favorite game. This way, you can experience the slot game without wagering real money. It helps you understand the tricks to win your favorite slot before you start making real money stakes.

You can try the demo version of each game and see if it’s worth wagering. Besides, if you have free spins from an offer, you can still spend them right here. 

A player can also enjoy a variety of jackpot slots at the Merkur Casino. There are jackpot bonuses and large payouts for customers. If you love to win big, you can play Eye of Horus in the jackpot slot game section of the casino.

To sum up, all New Zealand players can enjoy all their favourite and latest slots, table games, and live casino games from the top live dealers. This casino has partnered with some of the top gaming companies, such as:

• IGT
• Blueprint Gaming
• Play ‘n’Go
• Evolution Gaming
• Blue Print
• Red Tiger
• Pragmatic Play
• Playsido
• Isoftbet
• Edict
• NetEnt

Type of Game	Number of Games
Slots	113
Progressive slots	15
Blackjack	3
Roulette	3
Baccarat	2
Craps	1

Live Casino Games

It may sound contradicting, but the difference between live casinos and online casinos. A live casino game is a streamed game from a live dealer studio, and players can interact with the game. When you join Merkur Casino, you gain access to different roulette versions that you can choose from.

Some roulette you can play at Merkur Casino are:

1. Lightning Roulette
2. Instant Roulette
3. Live Roulette

Players can also enjoy wagering on various table games such as Lightning Blackjack, Blackjack Party, and Person Blackjack. The live casino features a live Baccarat section. When you log in to the live casino section, you can choose the live Baccarat games from two versions; Baccarat Squeeze and Wealth Baccarat.

Meanwhile, there is a wide range of live casino games you can always enjoy playing when you register with Merkur Casino. The Live Games Show is another more fulfilling section of Merkur Casino. These live casino games are based on your favorite and popular TV shows. When you sign up at this casino, you can, for instance, enjoy playing Deal or No Deal and Monopoly Live.

Sportsbook

This may come as a surprise, but unfortunately, Merkur Casino does not offer players the chance to wager on sports events.

As a result, there is no sports betting section in the casino. This is not common, as most of the bookmakers in New Zealand will always offer an online casino as an added feature. Conversely, most online casinos do not provide sports betting.

Yes, we know that most players in New Zealand love to wager at the best online casinos and still bet on sports events like football and rugby. However, you prefer to bet on sports, we recommend you sign up with another reputable sports betting site.

Safety and Fair Play at Merkur Casino

The fast-growing Merkur Casino was founded in 2023 by Eyas Gaming Limited. The company has a good reputation in the industry, which makes live casinos a brand you can trust in New Zealand. Most importantly, the live casino holds a license from the GGC, making it safe and secure for players.

Responsible Gaming

Additionally, another feature that makes this casino stand out is that all its live casino games are tested by eCOGRA. Merkur Casino takes after the social welfare of its players.

The casino company provides measures to prevent gambling addiction and underage gambling in the country. GamStop and BeGambleAware have certified and approved this online casino, making it safe and secure for all punters.

Moreover, the Merkur Casino team understands the importance of raising awareness about responsible gambling to prevent harm to existing players. The live casino has a whole “responsible gaming” section at the bottom of its website. Here you can find all the vital information on areas such as:

1. Self-assessment
2. Blocking Software
3. Support Groups and Organizations
4. Safe gambling tools for existing customers
5. Parental controls
6. Advice to players on how to stay in control

The casino seeks to recognize the early warning signs of gambling related-harm amongst existing players and take the necessary action. Merkur Casino knows how difficult it can be to get rid of gambling addiction, and that is why they hold your hand in the whole process, helping you avoid becoming addicted to gaming in the first place.

Payment Options

Although Merkur Casino does not offer a wide variety of payment methods for players, it offers some of the safest and fast payment options. Players in New Zealand can now choose from different methods, such as bank transfer methods and debit cards, to withdraw and deposit money at the live casino.

For online gamblers who prefer using an e-wallet, Merkur slots Casino now accepts Trustly. This means you can deposit money into your casino wallet safely and fast from your mobile device.

The UK Gambling Commission, which regulates Merkur Casino, does not impose withdrawal limits on winnings. It means when you win big, you can proceed to withdraw the last coin from your e-wallet. You can expect the funds in your account in a few days.

Merkur Casino has set a payout rate to indicate a percentage of the overall funds it returns to the player’s pool for an unspecified period.

Withdrawal Method	Minimum Withdrawal	Withdrawal Time
Visa	$10	3-5 days
MasterCard	$10	3-5 days
Maestro	$10	3-5 days
Skrill	$10	3-5 days
Neteller	$10	3-5 days

Loyalty Program

There are promotions available at the casino on pre-selected days. You can only enjoy the promotions and free spins at the casino on specific days of the week. When writing this review, Merkur Casino did not have a VIP loyalty program for the online casino.

The VIP Program is only available at land-based casino locations. We hope Merkur Casino will make the VIP Program available for online players soon.

Customer Support at Merkur Casino

When you’re having issues with Merkur Casino, you can quickly contact the customer care through live chat, email, and phone. The live chat feature on the website is one of the quickest ways to get in touch and resolve your issues. 

We tried to contact the customer care through the live chat and discovered that they were so fast in responding to our inquiries. The live chat is available from 0900 Hrs to 0000 Hrs. Ideally, if you have a more complicated inquiry, we advise that you contact Merkur Casino through their email.

1. Email: [email protected]
2. Live chat: Available on the official website
3. Phone: 01908351200

Merkur Casino has a “Contact Us” section on the website. Here you can type your question and relevant keywords into the search bar. Also, in the FAQ section, you can also find answers to some common questions players ask about Merkur Casino products or services. 

Merkur Casino has published enough content on its official website to address all your questions about them, removing the need to contact the customer care team often. In addition to that, the answers in the FAQ are more informative and comprehensive. As such, you can always check them out whenever you feel stuck.

Mobile Compatibility at Merkur Casino

Merkur Casino offers an app for both iOS and Android users. You can download this app and install it on your mobile device to easily access the live casino. Also,if you don’t want to download the app, you still access the live casino using the browser on your mobile phone and laptop. You can log in to your player account through the web browser on your tablet or smartphone and enjoy every bit of gaming.

Most of the slots, poker, arcades, and live casino games available at the casino are mobile-friendly. You can play Scratchcards, video slots, instant-win games, and blackjack on the go when you have the Merkur Casino mobile app on your Android phone.

It means you can expect the best online experience when playing slots at the casino. However, other casino games may be missing on the mobile version of the website.

Frequently Asked Questions